RECEPOĞLU FOOD AND CONSUMER’S GOODS DISTRIBUTIONS INCORPORATED COMPANY QUALITY OBJECTIVES AND QUALITY IMPROVEMENT POLICIES

QUALITY PLAN:


What are our objectives? (Aims we want to reach)
Determining the topics that will be corrected
What will be done?
How will they be done?
How long and when exactly will they be done?
What are the results that are expected to reach?

OUR OBJECTIVES:


Increasing the customer satisfaction
Decreasing rollbacks
Being a company with market intelligence
Strategic Channel Management
Process Management and Process Recruitment
Working Based on Resource Management
Working in the Cycle of Surveying-Analysis-Evaluation and Recruitment
Reaching the Maximum Quality Assurance Level

TOPICS THAT CORRECTIVE ACTIONS WILL BE MADE

Planning Customer Relations:


Customer Relation Planning Department:

This department’s mission is to establish a good dialogue with the customers, evaluate the complaints, pleasure and suggestions optimally and follow the changes in due course.

Customer Visits: (müşteri ziyaretleri)


Includes the customer visits performed by Personnel Manager every 3 months. During these visits the customers are listened and the most efficient information is tried to be obtained. In these visits generally certain customers are focused on.